After you’ve received your vacation voucher (within thirty days), you’ll need to send in the activation form with a $50 refundable deposit. You’ll then be emailed a welcome letter from passportcrm.net with detailed booking information and a reservation request form.
We must receive this reservation request form at least 45 days before your first preferred travel date. A Vacation Breakaway reservation agent will contact you approximately 30 days before your preferred travel date to discuss availability.
You will get your deposit back any time prior to the voucher’s expiration date, should you choose not to travel and have no confirmed reservation OR within 45 days of completion of travel with a hotel receipt showing no balance due.
The only cases in which you will not receive a refund of your deposit are if you book a hotel stay and do not check into the hotel OR you do not request a refund before the voucher’s expiration date.
Refunds must be requested in writing after your hotel stay or at any time during the 1-year period before your voucher expires. Requests for refunds may also be e-mailed.